24 months
Every Solsidus box comes with the legal guarantee of conformity for 24 months from delivery, under EU consumer law (Directive (EU) 2019/771) as applied in your country. If a fault shows within the first 12 months, it is presumed to have existed at delivery unless we prove otherwise.
What we do
If your box develops a fault, we examine it and, if the fault is covered, replace it free of charge. Where a replacement is not possible, we repair it, reduce the price or refund you, as the law provides. Valid claims cost you nothing, including shipping.
How to claim
- Email us with your order number, what happens and, if you can, a photo or the box’s diagnostic log.
- We reply with return instructions and a prepaid label for valid claims.
- We examine the box promptly and tell you the result. A covered box is replaced and the new one ships to you.
What is not covered
- Faults caused by opening the enclosure or tampering with the box or its electronics.
- Modifications, or software that we did not supply.
- Liquid, impact or other physical damage, and use with an unsuitable power supply.
- Normal wear of the cable.
- Your inverter, battery and electrical installation, which are not part of the box.
Software updates
We provide security and compatibility updates for the box at least for as long as the legal guarantee runs.
Your other rights
These conditions explain how we handle the legal guarantee. They do not limit your statutory rights.
Questions about any of this? Email hello@solsidus.com.